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Customer Feedback
Satisfaction Survey
Satisfaction Survey
Customer Satisfaction Questionnaire
Questionnaire
Name:
Organization:
Relation with Contingent?
Customer
Vendor
1 :
Was the final Work Product or Deliverable from Contingent satisfactory?
Yes
Somewhat
No
2 :
Contingent’s objective is to maintain a single point of contact with our customers throughout a deployment to streamline the flow of communications, did we succeed?
Yes
Somewhat
No
Knowledgeable?
Yes
Somewhat
No
Prompt?
Yes
Somewhat
No
Eager?
Yes
Somewhat
No
Courteous?
Yes
Somewhat
No
3:
Were Contingent’s Field Technicians and Subcontractors Professional?
Yes
Somewhat
No
Knowledgeable?
Yes
Somewhat
No
Prompt?
Yes
Somewhat
No
Eager?
Yes
Somewhat
No
Courteous?
Yes
Somewhat
No
4:
If the deployment occurred in multiple-sites, were your site managers satisfied with Contingent’s overall performance?
Yes
Somewhat
No
5:
Was Contingent’s scheduling and progress reporting Timely?
Yes
Somewhat
No
Accurate?
Yes
Somewhat
No
Well Organized?
Yes
Somewhat
No
6:
Was Contingent’s project documentation (if applicable) Timely?
Yes
Somewhat
No
Accurate?
Yes
Somewhat
No
Well Organized?
Yes
Somewhat
No
7:
Was Contingent’s invoicing Timely?
Yes
Somewhat
No
Accurate?
Yes
Somewhat
No
Well Organized?
Yes
Somewhat
No
8:
Did Contingent adhere to your schedule expectations?
Yes
Somewhat
No
9:
If you granted Contingent leeway in decision-making during the project, did Contingent act responsibly?
Yes
Somewhat
No
10:
Do you feel Contingent positively affected your internal IT resource utilization?
Yes
Somewhat
No
11:
Did Contingent handle out-of-scope activities according to your expectations?
Yes
Somewhat
No
12:
How would you rate Contingent’s Overall Performance?
Excellent
Good
Fair
Poor
13:
In what ways can Contingent improve its Overall Performance?
14:
Would you consider using Contingent on future projects?
Yes
Somewhat
No
15:
Would you be willing to recommend Contingent to other prospective customers?
Yes
Somewhat
No
16:
Other Comments
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